- + Why should I register?
Your registration will help us to provide you with quick and easy service
should your product be in need of a repair. To register your product,
click here.
- + What information do I need when registering my product?
Please be ready to provide the serial number of your product. You can find the
serial number attached to your Dynabook product, e.g. on the bottom. Your product can be registered
here.
- + Where can I check my warranty status?
Once your registration details have been received by Dynabook, the warranty
status can be checked
here at
any time. Please note that it will take up to 5 working days until the warranty status might be updated.
- + How long does the standard warranty last?
All Dynabook Laptops, dynaEdge Mobile Mini PCs and dynaEdge Viewers are covered
by a twelve (12) months carry-in warranty.
- + Is there an option to extend the standard warranty?
Dynabook offers a wide range of services that fit your individual needs. With a
Warranty Extension Service you can extend your standard warranty up to 4 years. Further, plenty of our other
services, like On-site Repair Services, include a Warranty Extension as well. Please
click here to find the perfect
service for you.
- + When does the standard warranty coverage begin?
The standard warranty is valid from the date of purchase of your product. Your
dated sales or delivery receipt showing the date of purchase of the product is your proof of purchase. You may
be required to provide proof of purchase as a condition of receiving warranty service.
- + How long does the standard warranty cover batteries?
The warranty of batteries of being free from defects in hardware or workmanship
is limited to a maximum of twelve (12) months due to the nature of the item.
- + What is covered by the standard warranty?
Dynabook warrants any Dynabook Laptop, dynaEdge Mobile Mini PC and/or dynaEdge
Viewer first sold to an end user (original purchase) to be free from defects in hardware components and/or
workmanship during the warranty period.
- + Is the standard warranty transferable?
No, the warranty is only valid for the product you have bought and registered.
- + What is not covered by the standard warranty?
The limited warranty does not apply to:
1. defects caused by normal wear and tear including the fair wear of consumable parts, i.e. parts that
require periodic replacement during the normal course of product usage (e.g. batteries);
2. breaks, tears, scratches, dents, scratched or faded covers or plastics and broken ports or any other
cosmetic damage;
3. defective or discoloured keyboards or keycaps if the damages are caused by fluids, dirt, missing keys,
broken plastic parts or improper use;
4. damage caused by use with another product;
5. use of the product other than for its normal intended use, including without limitation, failure to use
the product in accordance with the user’s manual that accompanies the product;
6. damage caused by accident, abuse, contamination, misuse, viruses, liquid contact, fire, earthquake,
improper or inadequate maintenance or calibration, negligence to the product or other external causes;
7. environmental damages and/or defects resulting from smoke, dust, dirt, carbon black or other external
influences;
8. a Dynabook product that has been modified to alter functionality or capability without the written
permission of Dynabook;
9. products where the serial number has been removed, damaged, rendered defective or made illegible;
10. modification of the product including defects caused by use of parts not manufactured and/or sold by
Dynabook;
11. improper installation of third-party products (e.g. memory cards);
12. displays that show breaks, scratches, dents, liquids or any other damage resulting from improper use
of the display;
13. minor pixel defects of LCD displays occurring in products equipped with LCD display technology. For
more information on defective LCD displays, please see the “Pixel Policy for Laptops”;
14. damages resulting from improper transportation or packing when returning the product to Dynabook or a
Dynabook authorised service provider;
15. issues resulting from parts intended for one product installed in another product of different
manufacturer or model;
16. damages caused by services/repairs or other modifications to the product carried out by anyone other
than Dynabook or a Dynabook authorised service provider;
17. damages caused by self-repair or by performing an exchange of non-CRU parts on your own;
18. defective hardware components (e.g. hard drive) that result from misuse of the product;
19. any preinstalled software, its quality, performance, merchantability or suitability for a particular
purpose;
20. the loss of or damage to any program, data or removable storage media and/or any software program,
whether provided with the system or installed subsequently;
21. any Dynabook accessories. In case of failure, please refer to the
accessories terms and conditions;
22. non-Dynabook peripherals such as printers, scanners, etc. These may be
covered under separate agreements. For more details please ask your Dynabook authorised reseller or service
provider. Depending on the choice of operating system there might be only limited functionalities;
23. any errors or malfunction resulting out of the installation of an operating system.
- + Does the limited warranty cover software?
Software is not covered by the limited warranty.
- + Where can I download drivers or a user manual for my product
and obtain further support?
Please refer to the
Technical Support Center
section on the Dynabook website in your country for this kind of information and support.
- + Do I need to keep the sales receipt in order to receive
warranty coverage?
Yes, Dynabook, its authorised service resellers and service providers reserve
the right to request a proof of purchase (e.g. paid and dated invoice from the authorised reseller) stating
model and serial number before accepting any warranty claim. Claims will only be effective if made within the
warranty period.
- + Do I need to back up my data?
You are responsible for saving (backing up) any programs, recovery media, data
or removable storage media as well as for the restoration or reinstallation of any programs or data other than
software installed by Dynabook when the system is manufactured. In relation to the system submitted for warranty
services, Dynabook may opt to either (1) repair the system or (2) replace the system with a manufactured system
of equal quality, and, thus, any data stored by you on your original system may become permanently inaccessible
to you.
If your system was supplied with a recovery medium, please note that it is important to keep it in a safe
place as you may not claim further recovery media and you are responsible for backing up the medium.
If your system was supplied with a system recovery option, it is important to copy the feature
preinstalled on your hard disk to either a CD or DVD medium and keep it in a safe place. Please refer to the
user manual for further information.
- + How can I obtain service?
Before contacting Dynabook, please:
- Check if your product is charged/connected to mains and switched on correctly;
- Reset the product to its original configuration by removing accessories and external connections;
- Consult the user’s manual for important tips on how to operate and troubleshoot your product;
- Note down product name, model number, serial number, hardware and software configuration and a
description of the problem (e.g. error messages that appear on the screen). To obtain service, please contact
the Dynabook Support Centre or your nearest
authorised service provider.
- + What are customer replaceable units (CRU)?
Depending on the model, some parts (e.g. AC adapter) can be easily replaced by
you. Those parts are defined as customer replaceable units (CRU parts). Dynabook may at its sole discretion
decide to ship CRU parts to you. Upon receipt of the replacement part, the original part becomes the property of
Dynabook. If requested by Dynabook, the original part has to be returned to Dynabook at Dynabook's expense. In
the event that the original part is not received by Dynabook within fifteen (15) working days following receipt
of the shipment instructions, you will be charged the retail value of the replacement part.
- + How long will it take to repair my product?
Dynabook makes every effort to have your product repaired as fast as possible.
- + What do I need to include when returning a product?
You will be required to deliver your Dynabook product including battery, power
cord and AC adapter and arrange for its collection upon completion of repair. In case you get other instructions
during the warranty claim process, please follow these. Furthermore, please make sure that your product is
packed securely for shipment.
- + Are there any additional costs?
Dynabook is not liable for any transport, delivery or insurance costs, import
duties, taxes, licensing fees and any charges from telephone/fax communications as consequence of the failure of
the product. Should your standard warranty include a Pick-up & Return Service, the costs for repair/replacement,
logistics and/or insurance will be covered by Dynabook. Additional costs may apply in case the damage of your
product is not covered under the current warranty terms.